Privacy Policy

Effective Date: 2025-03-15

Sylvart Studios respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.sylvart.com) or interact with our services, including SMS messaging and image usage.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Personal Information: Name, email address, phone number, mailing address.

• Payment Information: When you make purchases, we collect billing details but do not store payment card information.

• Communications Data: Emails, SMS messages, and other communications exchanged with us.

• Technical Data: IP addresses, browser type, and other usage details collected through cookies and analytics.

• Image Data: Photos taken by Sylvart Studios for professional use, including but not limited to client portraits, event photography, and promotional materials.

Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

2. How We Use Your Information

We use the information collected for the following purposes:

• Order processing and fulfillment, including payment processing and delivery.

• Customer communication, including appointment reminders, order updates, pickup notifications, and responding to inquiries.

• Marketing and promotions, including promotional offers and updates for customers who have opted in.

• Website improvement and analytics to enhance user experience and optimize content.

• Legal and security purposes, including fraud prevention and compliance with legal obligations.

3. Image Usage & Consent

By participating in a photography session with Sylvart Studios, you acknowledge and agree to the following:

• Personal Use: Your images will be provided to you for personal use in accordance with our licensing terms.

• Marketing and Promotions: We may use images for promotional materials, including our website, social media, and printed marketing, only with your consent.

• Third-Party Use: Images will not be sold or transferred to third parties without explicit written permission.

• Opt-Out: If you prefer that your images not be used for marketing, please inform us in writing before or after your session.

4. SMS Messaging & Consent (10DLC Compliance)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

If you provide your phone number and opt in, you consent to receive SMS messages from Sylvart Studios for:

• Appointment reminders and scheduling

• Order confirmations and pickup notifications

• Promotional offers and special opportunities

• Customer support and service notifications

SMS Consent & Opt-In Methods

Customers may opt in through the following methods:

• Checking the opt-in box on our website contact form (phone number is optional).

• Providing verbal consent during a phone call.

• Replying to an email opt-in request with their phone number.

• Completing a written form at our studio or an event.

• Signing up via QR codes or digital forms at promotions or giveaways.

• Sending an inbound SMS message to initiate contact.

Opt-Out & Customer Control

• To unsubscribe from SMS messages, reply STOP at any time.

• For assistance, reply HELP or contact us directly.

• We do not sell or share phone numbers or opt-in data with third parties for marketing.

5. Data Sharing & Third-Party Disclosure

We do not sell your personal information. However, we may share limited data with trusted service providers who assist with:

• Order fulfillment and payment processing

• SMS messaging and email communications

• Legal compliance and fraud prevention

Service providers are contractually required to protect your information and cannot use it for their own marketing purposes.

No mobile opt-in data will be shared with third parties for marketing purposes.

6. Your Privacy Choices & Rights

You have the following rights regarding your personal information:

• Access & Updates: You may request access to or corrections of your personal data.

• Unsubscribe from Emails: Click the unsubscribe link in any marketing email.

• Opt-Out of SMS Messaging: Reply STOP to any SMS message.

• Request Image Removal: If you wish to remove an image from our marketing materials, contact us in writing.

• Data Deletion: You may request data deletion by contacting us.

7. Data Security

We implement security measures to protect your information, including:

• Secure servers and SSL encryption for sensitive data

• Restricted access to personal information for authorized personnel only

• Regular security audits and updates to maintain compliance

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted here with the latest revision date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Sylvart Studios

564 W. Tuscarawas Ave #405

Barberton, OH 44203

Phone: 330-666-7627

Email: sylvart@sylvart.com

Website: www.sylvart.com